Support

Before contacting support

1. Keep the affected quarantine case open in the app.
2. Copy only the case and Shopify reference shown there.
3. Never send customer names, addresses, phone numbers, emails or access tokens.

Contact

Email: hallo@warnowdigitalsolutions.ch

Normal support target: reply within two business days. Inventory safety incidents are prioritized.

Self-service safety

If an event is uncertain, Return Quarantine does not change stock and marks the case for review. Switching to Monitor in Settings immediately prevents new automatic quarantine moves; existing quarantined quantities can still be released safely from their case.

Deutsch

Bitte nur Fall- und Shopify-Referenzen senden, niemals Kundendaten oder Zugangsdaten. Bei Unsicherheit verändert die App keinen Bestand. Der Beobachtungsmodus verhindert neue automatische Quarantänebuchungen.